BYD Australia Sets Up 20,000 Square Meter Parts Warehouse in Melbourne

It has been revealed that BYD Australia is setting up a 20,000 square meter parts warehouse in the northern suburbs of Melbourne during an interview I conducted with BYD Australia COO Stephen Collins.

The facility addresses documented customer complaints about parts availability and lead times and will represent one of the first major infrastructure investments made since BYD Australia took over as the official importer and distributor on July 21, 2025.

The Structural Change That Made This Possible

BYD operated through EVDirect as its Australian distributor until July 2025. EVDirect handled imports, distribution, and parts inventory. BYD Australia officially became a factory-backed operation on 21st July 2025 with direct communication and supply chain lines to BYD Head Office in China.

"We spent July and August really making sure we set up all the correct processes that we need as a full OEM, recruiting people, setting up systems, and at the same time obviously delivering 4,000 to 5,000 new cars a month."

- Stephen Collins, COO BYD Australia

What Customer Experience Actually Looked Like

Parts availability varied dramatically depending on the component. As an owner of a BYD Seal EV myself, I have direct experience with is. In February 2025 I struck an object on a freeway that pierced my radiator. After taking it to BYD Dandenong for repair I received a replacement radiator for my BYD Seal within a week.

I may have been lucky, as other customers reported waiting weeks to months for specific body panels and collision repair components.

The inconsistency pointed to a bottleneck somewhere in the supply chain, but the exact constraint remained difficult to pinpoint.

The Three-Month Timeline Reveals Strategic Priority

BYD Australia took over operations in July with the warehouse announcement in October. That's a three-month turnaround from transition to infrastructure commitment.

Collins made the priority explicit.

"The work is far from done. We have a lot of work still to do, particularly in the back end of the business. A real concentration of ours is service and parts and making sure that we deliver a great experience not just at the new car purchase, but through the life of the vehicle."

- Stephen Collins, COO BYD Australia

The speed of this decision shows that improving customer outcomes ranked at the top of BYD Australia's operational agenda during the changeover.

What This Signals About BYD's Australian Strategy

Sales volume creates service pressure. BYD Australia is delivering thousands of vehicles monthly while simultaneously building the infrastructure to support them long-term.

The new parts warehouse represents what becomes possible when a manufacturer takes direct control of its market operations and addresses one of the constraints on BYD's Australian growth....After-sales infrastructure.

The Melbourne warehouse creates the foundation for sustained expansion in Australia by ensuring that service quality matches sales velocity.